Profile
I've graduated from University of Newcastle in Information
Technology in May 2023, majoring in both Business Technology and Systems Development at
University of Newcastle.
I love anything and everything I.T, but more specifically, web programming; also
very eager and willing to learn more about it.
Besides being a full-time student, I am also a freelance legal transcriber & merger
at Epiq Singapore. Since the introduction of this job by my wife, it sparked
something in me and it has become my passion.
Additionally, I have several years of experience in customer service.
I aim to master my current area of expertise and always seek improvement on where
I'm lacking.
Languages
- English
- Mandarin
- Hokkien
Skills
- HTML
- CSS
- JavaScript
- Help Desk Support
- Audio Transcription
- Google Docs
- Google Sheets
- Google Slides
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Customer Service
- Multitasking
- Self-Motivation
- Time Management
Interests
Education
Bachelor of Information Technology
University of Newcastle Aug 2020 - May 2023Diploma in Business Enterprise IT
Nanyang Polytechnic Apr 2015 - Mar 2018Higher Nitec in Information Technology
ITE College Central Apr 2013 - Apr 2015Experience
Transcriber, Merger &
Automated Speech Recognition (ASR) Editor at
Epiq Singapore
(Freelance)
Aug 2022 to Present
Listening to legal audio recording while editing, proofreading and reviewing machine-generated text output.
Inserting required speaker tokens.
Merging of legal transcripts produced by various transcribers and/or Speech-to-text engines.
Inserting and checking for appropriate stagelines and captions.
Inserting/removing punctuations to reflect accurate speaker intent.
Acting on and removing comment bubbles inserted by transcribers.
Inserting appropriate headers/footers.
Formatting for required transcript style.
Preparing cover & summary pages and generating table of contents for finalised transcripts.
Final check to ensure production of a clean client-ready transcript.
Customer Service Officer at QCD Technology
(Internship/Part-Time)
Oct 2014 - Jun 2018 (3 years 9
months)
Assisted customers with their Apple products and accessories - technical, software and hardware troubleshooting.
Internship for 3 months and subsequently offered conversion of Part-Time.
IT Student Assistant at Nanyang Polytechnic
(Part-Time)
Oct 2016 - Mar 2018 (1 year 6
months)
Assisted students and faculty with IT-related troubleshooting.
IT Internship Trainee at Metta Welfare
Association
(Internship)
Mar 2017 - May 2017 (3 months)
Troubleshoot faculty's computers - software and hardware. Replacing hardware parts which includes both desktop PC and server.
Sales Assistant at EpiCentre Pte Ltd
(Part-Time)
Apr 2016 - Feb 2017 (11 months)
Assisted customers with the purchase of their Apple products and accessories.
Special Assistant Services
(Part-Time)
Dec 2012 - Nov 2014 (2 years)
Helping those in need such as those in wheelchair to their destination.
Certificates
Customer Service & Quality
Issued by Grab on Sept 2021 - No Expiration Date
Driver Safety Training
Issued by Grab on Sep 2021 - No Expiration Date
Vehicle Safety & Maintenance
Issued by Grab on Sep 2021 - No Expiration Date
Microsoft Excel 2016 Advanced
Issued by Oaks Training on Jul 2019 - No Expiration Date
Microsoft Excel 2016 Basic to Intermediate
Issued by Oaks Training on Dec 2018 - No Expiration Date
Singapore Sports Hub Customer Service Training
Issued by William Angliss Institute on Jul 2017 - No Expiration Date
CCNA Exploration: LAN Switching and Wireless
Issued by Cisco on Mar 2014 - No Expiration Date
CCNA Exploration: Network Fundamentals
Issued on Mar 2014 - No Expiration Date
Rich Media Communication using Adobe Flash CS6
Issued on Jan 2014 - No Expiration Date
Visual Communication using Adobe Premiere Pro CS6
Issued on Jan 2014 - No Expiration Date
Web Communication using Adobe Dreamweaver CS6
Issued on Jan 2014 - No Expiration Date
AWARDS
Director's List for Academic Year 2013/2014
Issued by Tan Kay Chuan, Director, School of Electronics & Info-Comm Technology
- Top 10% in the course of study from October 2013 to March 2014.
Edusave Certificate of Academic Achievement 2014
Issued by Gan Thiam Poh - Advisor to Pasir Ris - Punggol Grassroots Organisations
- Top 25% in terms of academic performance in the level and course and good conduct in school.
Edusave Certificate of Academic Achievement 2015
Issued by Gan Thiam Poh - Advisor to Ang Mo Kio GRC Grassroots Organisations
- Top 25% in terms of Academic performance in the level and course and good conduct in school.
Edusave Merit Bursary 2014
Issued by Gan Thiam Poh - Advisor to Pasir Ris - Punggol Grassroots Organisations
Edusave Merit Bursary 2015
Issued by Gan Thiam Poh - Advisor to Ang Mo Kio GRC Grassroots Organisations
